Users can search for answers by category or specific topics, write their specific question in a free-text box, and indicate how they want to be contacted for an answer – via email, phone or secure VA.gov account. In fact, Ask VA can provide helpful information for Veterans to enroll and begin their VA journey! How does Ask VA Work?Īfter a question or comment is submitted, Ask VA routes it to the best subject matter expert to respond. Veterans do not have to be enrolled in VA to submit a question. Veterans, their families, caregivers, beneficiaries, dependents, or the general public can use Ask VA for specific or broad information on VA benefits and services. Who Can Access Ask VA?Īnyone can access Ask VA to submit a question at any time. It replaces VA’s outdated Inquiry Routing & Information System (IRIS) and the GI Bill Help Portal. The Ask VA online question portal was created to provide the Veteran community with an easier, faster, and more convenient way to get needed answers to important questions.
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